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Policies

Cancellations

Reservations may be cancelled up to 3 days (72 hours) in advance and will be fully refunded. Reservations cancelled with less than 3 days (72 hours) advance notice will not be refunded. Tours may be rescheduled up to 12 hours in advance based on availability. Extenuating circumstances will be considered on an individual basis. Weather cancellations are at the discretion of Denali Photo Guides. 

We understand that many of our guests may need to change their travel plans due to the Coronavirus. If you need to change your plans, no problem – any cancellation at least 3 days in advance will receive a full refund, no questions asked.  If you need to cancel less than 3 days in advance due to a positive Covid-19 test, you will be fully refunded with proof of test provided within 30 days.


Weather

Actual weather conditions vary greatly from weather forecasts and conditions change rapidly in Denali. Storms move in and out very quickly and the weather is likely to change several times over the duration of your tour. This can be really exciting and can provide some great opportunities for cloudscapes and dynamic lighting on the mountain range.

We rarely need to cancel due to weather, but in the case of a weather cancellation, participants who cannot reschedule will receive a full refund. Weather cancellations are at the discretion of Denali Photo Guides. We do not make decisions based on weather prior to the day of the tour, and we usually cannot make the call until right before the tour starts. Typically, your guide will meet you at the start of the tour to discuss the current conditions, your skill level & expectations, and determine the best option for each guest. Safety and quality of experience are our top priorities.

Tour Minimum

There is no minimum to book, but we do have a two-person minimum for most tours to run. In the rare case the minimum is not met at least one day prior to the reservation, we will try to reschedule or we will issue a refund.

Restrictions

Maximum weight: 300 lbs.

Minimum age: 8 years old. Children 12 and under must be accompanied by an adult. Alaska State Law requires use of a car seat or booster seat for children under 4’9″ or less than 65 pounds. Guests are responsible for providing their own safety seats if needed. Denali Photo Guides does not provide safety seats. Guests should refer to this website for more information: http://www.carseatsak.org/Links/index.cfm?fuseaction=AlaskaLaw

Special Needs

In most cases, we can accommodate limited mobility. Individuals requiring wheelchairs can take our driving tours (Denali Photo Excursion and Midnight Sun Excursion) if they are able to get in and out of a vehicle at least once (at pick-up and drop-off) either on their own or with assistance from a companion. Guides may not be able to provide assistance. Individuals requiring wheelchairs should not take the Backcountry Photo Excursion. Please let us know about specific needs before booking so that we can make sure the tour is suitable for you.

Safety

Denali Photo Guides reserves the right to refuse service to anyone who does not follow safety instructions given by their guide. There are many risk factors in Alaska that visitors are not accustomed to and therefore must follow the guide’s directions. Guests who choose not to follow the guide’s directions will be removed from the tour.

Enjoyment

Our mission is to provide a memorable and enjoyable experience for all guests. We also want our guides to enjoy their work and we ask guests to be kind and respectful to other guests and their guide. If you did not enjoy our tour or it did not meet your expectations for any reason, please let us know by contacting us directly at [email protected] Guest feedback is essential to our improvement and we will do our best to mend the situation.

Companions

Sometimes a guest has a companion who is not a photographer but wants to join the tour to enjoy the opportunity to see more of the Denali area. Because our maximum capacity is limited to only 4 guests, we cannot offer any seats for free.

Travel Trade

We offer opportunities for members of the travel industry, tour directors, and front-line staff to experience our products. Please contact us directly for details.

 

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